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We are looking for a (Senior) Backend Engineer with experience in Golang (f/m/d) to join our Global Contact Center Tech team to address our customers’, riders’, and restaurants’ support issues quickly and with as little friction as possible which is crutial to our ability to create an amazing experience for our users.
In order to achieve this goal, we are building our own Automation & Support Platform to manage in-app support, self-service flows, transactional communication, automation of business processes, and other technologies that make ticket resolution more seamless: from the moment a user enters the customer support in the App, to making sure we have sufficient customer service agents available to solve the problem in a fast matter, and anything in between.
Your heroic skills:
Extensive experience with:
Our stack consists of:
*Why Delivery Hero?*
Develop your skills with your educational budget for conferences and external trainings.
Exchange ideas and meet fellow developers at regular meetups, in our active guilds and during our Global Developer Exchange Program.
Join company parties, hackathons, cultural and sports events.
Work in diverse teams with colleagues from across the globe in English.
Save responsibly with our corporate pension scheme.
Daily fruits, cereals, beverages, tea and coffee in our lounges.
Learn German with free classes, access our e-learning platform and participate in our inhouse trainings.
Enjoy massages, get your haircut in the office, join our free yoga classes or take a timeout in our nap room.
Delivery Hero Tech is playing an exceptional role in the large growth of our company. Our Tech teams leverage a diverse stack to create cutting-edge solutions which cover the full customer experience - starting with a great online search experience and ending with a real-time delivery at your doorstep.
Read about the latest updates from our Tech & Product teams on our blog.
Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world’s largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!
At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
**Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values, please send us your CV.**
Find out more information on how to prepare for you technical interview here.
We’re looking forward to your application!