Research and resolve technical issues within the suite of Redeam’s software products
Use SQL, UIs, and APIs to perform data analysis and wrangling to assist in root cause analysis.
Develop new functionality within the suite of Redeam’s software products
Work with customers, if needed, to solve issues or gather additional information
Monitor production applications, participating in the on-call rotation
Experience and Skills
Minimum 4 years of experience in software engineering
BS degree in Computer Science, Engineering or a related subject, or equivalent work experience.
Extensive SQL knowledge and experience
Ability to logically troubleshoot software issues to determine the root cause and present suggested work-arounds and solutions.
Experience in a Technical Support/Services role
Excellent problem-solving skills
Strong communication skills including written and verbal
Able to multi-task and adjust to changing priorities
Strong analytical skills; detail oriented; ability to correlate events over time
*nix operating systems
Test-driven development, Unit testing, Integration testing
SQL and ability to construct complex queries
XML and JSON message formats
Excellent team skills, can-do attitude, focus on quality and drive to make a difference in a dynamic, fast paced organization
Nice to Haves
Knowledge of GCP, Helm, Kubernetes, Continuous Integration/Delivery
Tours/Activities industry experience
Technologies we work with
Google Cloud Platform
What we offer
Work on a product that helps create better travel experiences for consumers
Collaborative work environment
Fully remote work environment
Unlimited vacation policy
All the Tours & Activities you could want!
Do you have the skills for the job, enthusiasm for our vision and fit our culture? Want to know more about Travel Technology? We want to hear from you!
Redeam is a leading travel technology company solving a multi-billion dollar problem in travel’s third largest vertical: Tours & Activities – the things you do when you get there. Our technology enables Tours & Activities companies to easily do business with third parties that resell their tickets and powers some of the world’s most iconic tourist attractions.
Because our technology sits centrally between Tours & Activities companies and third parties that resell their tickets, our engineers work with some of the newest and most exciting technologies to enable the high volume of transactions that flow through our system. If working on technology that improves a traveler’s experience excites you, you will find a home with us. Most importantly, if you bring a self-starter, solve-the-problem attitude, you will definitely find a home with us!
Redeam’s culture celebrates diversity and equal opportunity. We are committed to equal employment opportunities no matter your race, color, religion, sex, origin, sexual orientation, gender identity, age, citizenship or disability. We actively seek applicants that can add to our existing variety of backgrounds and perspectives.